Salon and spa services are available by appointment 6 days a week. A credit card or gift certificate is required to schedule multiple services. We recommend scheduling your appointments ahead of time to reserve your preferred time, although walk-ins are always welcome.

We request 24 hours cancellation notice for guests scheduled for a single service and 48 hours notice for guests scheduled for two or more services. Groups are requested to give at least 48 hours notice before cancelling their scheduled date. If less notice than this is given, we reserve the right to charge 50% of the service price to your credit card or deduct it from your gift certificate. If you do not show up for your appointment, 100% of the service price may be charged to your credit card or deducted from your gift certificate.

If you arrive late for your service, we will make every effort to accommodate your full service. If other appointments are scheduled immediately after yours, your service will be shortened and you may be responsible for the full service price.

We would like all of our guests to be pleased with their experience or service. If for any reason you are not, please let us know and we will be happy to redo the service to your satisfaction. However, be aware that some hair and spa services can be damaged or the effects negated without the proper home care. Your stylist or therapist will explain any specific instructions and recommend professional products to support and enhance the treatment or service you received. If you have not followed these recommendations, we will not be responsible for the maintenance of your service. Products may be exchanged for other merchandise within 21 days of purchase. No refunds will be given on services, products or gift certificates.

Gift certificates are available for any dollar amount 6 days a week. Gift certificates may be redeemed for products or services. Gift certificates cannot be used for tips unless a tip is specifically added to the card at the time of purchase. We are not responsible for lost or stolen gift certificates. Gift certificates are not returnable and cannot be redeemed for cash.

To respect the wishes of all of our guests, we request that all cell phones and pagers are on vibrate or silent during your visit. If you are expecting an important telephone call, please speak in a quiet voice as to not disturb our other guests. Cell phone use is not permitted in the spa.